Flights Delays and Cancellations: We strongly recommend that you secure travel insurance for your time in Different countries. The company will not be liable for any flight delays due to weather or technical issues or any natural calamities. If your flights are delayed, there are no last-minute refunds for missed hotel nights. We will do our best to make, as per your request, however in the event of new arrangements being made you will be liable for any increased cost of the booking. As a basic principle, no refunds will be paid to guests.
If you change your trip: If, after the contract between us has come into existence, you want to change your itinerary we will pass your request on to the relevant supplier. We will try our best to accommodate your requests, however, we cannot guarantee that such changes can be made. Where a change can be made, we will charge for any additional costs incurred only if incurred by any of our suppliers, for example, cancellation charges that may be incurred for sectors cancelled.
If you cancel your trip: If you have to cancel part of the booking or cancel the entire booking once it has been confirmed by us, written notification must be sent to us via email. As proof of receipt by email/ Msg/ Watsapp, of your notification to cancel, you must receive and retain written acknowledgement from us. Charges will be applied from the date your email is received, as per the cancellation of the payment fee detail mentioned below. The charges are applied as a percentage of the total invoice amount excluding any amendment charges and any amounts paid in addition to the deposit at the time of booking or before the balance due date.
Non-Transferable: All tours are non-transferable: the original booking passenger(s) must use their respective amount(s) and cannot be transferred from one passenger (in whose name it is issued) to another passenger.
Alterations or cancellations by you after commencement of travel and unused services: We will do our best to implement any changes to your arrangements, as per your request, once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made, you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a trip. However, where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any administration charges. If you have taken out travel insurance you may be depending on the details of your policy, be able to recover the cancellation charges.
Luxury Train Tours cancellation: In case of luxury train tours, river cruises, package airfares, etc. the cancellation policy of the Railway Authorities or concerned departments /companies/airlines will apply.
if we change your trip: We start planning the trips we offer many months in advance. Occasionally, we have to make changes to itineraries, hotels and other details both before and after bookings have been confirmed. While we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Hotels and flights can get over-booked or fail to provide contracted services for other reasons. We reserve the right to substitute equivalent grades of accommodations and switch travel itineraries around to respond to these situations, although for our Hotel reservations this is highly unusual and occurs less than 0.1% of the time. Weather-related issues and technical problems do occur on occasion. However, we will only cancel your confirmed booking after the balance due date where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of “force majeure” as defined herein. We will not cancel after this date for any other reason. We will do our best to keep to the itinerary you choose. If circumstances beyond our control force us to deviate from the original plans, we will provide you with a choice between comparable values and a refund of the relevant fees.
|Period before tour start date within which written notification is received at our offices||Cancellation Penalties (per person, as a percentage of the total invoice amount)|
|Final balance NOT PAID in full before Tour Start date||Tour will be cancelled &We will retain 100% Deposit paid by you in connection with the booking.|
|Final balance NOT PAID in full|
Cancellation: 15 Days or More before Tour Start date.
|A partial amount of Deposit paid by you MAY be applied towards a new booking. **|
|Final balance PAID in full|
Cancellation: 8 Days or More before Tour Start date.
|We will retain the 100% Deposit amount (30% of Total tour value) paid by you in connection with the booking.|
|Final balance PAID in full|
Cancellation: 7 Days or Less before Tour Start date.
|We will retain 100% Full amount paid by you in connection with the booking.|